Service drive intelligence · Franchise dealerships
Variable ops logs every up, desks every deal, presents a full menu to every customer, and chases them for years. Fixed ops books an appointment and hopes. DealerTech brings that discipline to the drive — so your advisors know who pays before they write the RO, and nothing goes quiet after the customer leaves.
The demo is live and open. Paste any VIN — no signup, nothing stored.
Maria Perez
2021 Tucson · 51,140 mi · 8:30 AM
$718
on the table
Their words: A/C not blowing cold
Measured last visit at 5mm. 9,400 miles since.
$618
Customer pay
Due at 60k. Projected 61,200 on arrival.
$0
Prepaid plan
Their stated concern. Inside the service contract.
$100
VSC · $100 deductible
Ranked before the customer walks up.
Where the money goes
They’re writing 15 ROs before 10am with four tabs open. Nobody can hold this in their head. That’s a systems problem.
F&I sold the service contract and earned the reserve. Two years later the advisor doesn't know it exists, bills the customer, and the store eats goodwill on a repair the contract would have paid. The same happens with factory warranty — especially the emissions and hybrid terms that run far longer than bumper-to-bumper.
An advisor quotes $1,200 in brakes, the customer says not today, and it vanishes. No system holds it, so nobody re-offers it. This is the largest untapped pool in the entire department and most stores cannot even report on it.
Your techs measure tread depth and pad thickness at every single visit. Most systems store a colour and discard the measurement. Two readings give you a wear rate; three give you a date. That turns tires from something you react to into something you book.
They already paid for those visits. It's the cheapest reason in the business to get a car back on the drive, and it silently expires because nobody is watching the ledger.
How it works
Step 01
Every morning, each appointment arrives with a one-screen brief: coverage still active, open declined work re-priced, maintenance projected against the odometer they will actually have on arrival, tires predicted to a date, and any open campaign. Ranked by what to present first.
Step 02
For any concern, on any VIN, the engine works a strict waterfall — open recall, prepaid maintenance, tire & wheel, every factory warranty term, then the service contract — and tells the advisor who pays, what the customer owes, and what to do before starting work.
Step 03
Every decline becomes a dated task with a talk track and a dollar figure. So does expiring prepaid maintenance, warranty about to lapse, and a customer who has gone quiet. Your BDC works a ranked list instead of a spreadsheet.
Proof, not adjectives
Hyundai, Kia and Genesis advertise a 10-year powertrain warranty. It applies to the original owner only — a second owner gets 5yr/60k. Quote the headline number to a used-car buyer and the store eats the difference.
2024 Santa Fe · 22,091 mi
Bought here new. Original owner.
Basic
of 60
Powertrain
of 120
Emissions
of 96
Transmission repair — factory warranty pays.
2024 Santa Fe · 22,091 mi
Same year, same mileage. Bought used elsewhere.
Basic
of 60
Powertrain
of 120
Emissions
of 96
Same repair — customer pay, or the store eats it.
Illustrative figures, drawn with the same component your advisors use.
Your techs already write tread depth on every MPI. Most systems keep the colour and throw the number away. Keep the numbers and a tire stops being something you react to at 2/32 and becomes something you book at the visit before.
The projection uses this customer’s own driving rate, not an average — a 30,000-mile-a-year commuter and a weekend car do not wear the same set of tires on the same schedule.
Solid is measured. Dashed is projected. At this customer’s rate that is about seven months — so it is a conversation to have at the next visit, not a surprise at the one after.
The Clean Air Act covers the catalytic converter and the engine control module for eight years or 80,000 miles — on every make sold in the US, long after bumper-to-bumper has lapsed. An advisor checking only the 3/36 quotes four figures for a repair the manufacturer owes.
California-standard states carry a 10-year, 150,000-mile high-voltage battery term instead of the federal 8/100 floor. On a 120,000-mile EV that is the whole conversation. DealerTech reads the electrification level straight from the VIN — the advisor never has to know the car is electric, let alone the rule.
None of these are hypotheticals. Run each one yourself in the live demo.
For service managers and dealer principals
Every other number in your department has a report behind it. Declined work does not — it is quoted once, walks out of the lane, and leaves no row anywhere. Put your own figures in and see the size of it.
Closed customer-pay and warranty ROs across the department.
Industry conversations put this between a quarter and a half. Use your own if you know it.
One brake job, one set of tires, one fluid service.
Every figure here is one you can check. If your DMS can export declined lines, bring the file to a walkthrough and we will run your real numbers instead of these.
Quoted and walked, per year
$1,058,400
$88,200 a month, from about 210 declined jobs your techs already measured and your advisors already priced.
We are not going to tell you what share of that we recover — nobody honestly can before you have run a quarter. What we can tell you is that one point of it is $10,584 a year, and that today none of it is on a list anyone works.
Today’s drive, the week or month to date, and every advisor’s results side by side — sold, covered revenue, average ticket, effective labor rate. Plus the two things you can fix before lunch: appointments with nobody’s name on them, and how late the oldest follow-up is.
Month-to-date compares against the same days of last month, not against all of it. A twelfth-of-August number measured against a whole July reports a collapse that did not happen, at exactly the moment you are deciding whether the month is in trouble.
The department · this week
Illustrative figures
Sold
$11,209
Covered revenue
$5,938
Effective labor rate
$191/hr
No advisor assigned
0
| Advisor | Today | ROs | Sold | Covered | Per RO |
|---|---|---|---|---|---|
| Dana Whitfield | 7 | 7 | $4,769 | $3,035 | $681 |
| Marcus Reyes | 7 | 5 | $3,526 | $2,299 | $705 |
| Alicia Nguyen | 6 | 6 | $2,914 | $604 | $486 |
Results only — the same facts as your DMS report, in one place and a day earlier. Each advisor’s capture rate and streaks stay on their own scorecard, because the moment they are being marked on them they stop recording honest ones.
What this is not
Your DMS keeps the repair order, the parts, and the accounting. DealerTech is the intelligence layer beside it — the tab your advisor actually wants open. Start with a spreadsheet export; integrate properly once it has earned its place.
Service contract terms are contracts, and they vary. Every answer carries a confidence level and routes prior-authorisation claims to the admin before teardown. We will never tell an advisor something is covered as though it were settled.
There is no public VIN-level open-recall feed — NHTSA publishes by make, model and year, without remedy status. So we surface campaigns to verify in the OEM portal rather than pretending to know.
Dealerships are covered financial institutions under the FTC Safeguards Rule. Every consent change is stored as a dated, sourced event with the exact disclosure text — and where a store cannot prove consent, the screen says so.
Capture rate only exists because an advisor works the prep sheet honestly, and they stop the week they learn it is being marked. Managers see results — closed ROs and revenue, the same facts as the DMS. They do not see the coaching layer.
Early access
DealerTech is new. We’re working directly with a handful of franchise dealerships to get the workflow right before opening it up — which means you shape it, and you get the founder on the phone rather than a support queue.
A walkthrough takes 30 minutes. Bring a VIN off your own lot and we’ll run it live.